A question? We’ve got you.
The launcher
Is the launcher free?
Yes. The launcher is free: you only pay for the games you choose. Download the launcher.
What computer does it run on?
A 64-bit Windows 10 or 11 PC, with an Internet connection.
Windows shows “Windows protected your PC”
That’s normal for new software. Click “More info”, then “Run anyway”.
How do I update the launcher and my games?
Nothing to do: the launcher updates itself and offers updates for your games.
The download fails
Our files are hosted by GitHub. If they have an incident, a banner appears on the download page: try again a few minutes later.
Account and purchases
Is my site account the same as my launcher account?
Yes, it’s the same AstroLabs account. A game bought on the site shows up in the launcher as soon as you sign in.
How do I buy a game?
On its page, click “Buy”: payment happens on a secure Stripe page. You can also buy right in the launcher. See the games.
I paid but the game doesn’t show up
Confirmation usually takes a few seconds. Make sure you’re signed in with the same account, then restart the launcher. If the game still doesn’t show up, email us with your account’s address.
I didn’t get the verification code
Check your spam folder. You can ask for a new code from the verification screen (once a minute). The code is valid for 15 minutes.
I forgot my password
Use your recovery code (16 characters, given when you created your account) under “Forgot password” on the account page. You’ll get a new recovery code.
I lost my recovery code
Email us from your account’s address: we’ll check it’s yours before helping.
TikTok live
How does the game react to my live?
Your viewers’ gifts, likes and follows trigger events in the game, live. Settings are in the game.
Are the games linked to TikTok?
No: AstroLabs is not affiliated with TikTok. Live interactions go through the EulerStream service.